SIA New Member Profile: Emergency24

New Security Industry Association (SIA) member Emergency24 offers independent alarm dealers the ability to provide a wide variety of premium security monitoring services. The company is headquartered in Des Plaines, Illinois; operates additional UL-listed central stations in California, Maryland and Wisconsin; and provides full redundancy and nationwide coverage to handle alarm signals in all 50 states.

SIA spoke with Steve Mayer, CEO of Emergency24, about the company, the security industry and working with SIA.

Tell us the story of your company.

Steve Mayer: Since 1967, Emergency24 has helped independent alarm dealers succeed by providing reliable, innovative monitoring solutions. From the early days of patented tape dialers to the first computerized monitoring systems developed by founder Dante Monteverde, Emergency24 has led the industry in streamlining and improving life safety communications.

That same commitment to innovation continues today with advanced offerings such as active shooter emergency response, digital municipal monitoring, video verification and digital dispatching through multiple solutions including Intrado, Honeywell’s CLSS and ASAP-PSAP.

From the beginning, Dante Monteverde established a defining principle that remains at our core: Emergency24 will never compete with our customers. As a result, we continue to be rated among the most preferred central stations by alarm installation companies across the United States. With four UL Listed, FM Approved, geographically diverse monitoring centers, we deliver reliable, redundant and scalable solutions for dealers nationwide.

What solutions/services does your business offer in the security industry? And what makes your offerings or your company unique?

SM: Emergency24 provides UL-listed monitoring for burglary, fire, video verification, medical, environmental and critical event systems. What makes us unique is our people-first approach that combines advanced technology with personalized service.

Because we own and operate our UL-listed, proprietary automation platform, we can develop new capabilities quickly and customize integrations to meet customer needs. This control drives innovation and ensures that every interaction, whether with our dealers or their customers, is handled by trained professionals who can listen, understand and act with confidence.

What is something we might not know about your company—or something new you are doing in security?

SM: Remaining family owned and independent continues to define who we are. Ownership has transitioned from founder Dante Monteverde, Sr., to the second generation, including Dante Jr., Cristina and Monique, who continue to invest in technology, facilities and partnerships that support our growth.

We recently expanded our Maryland branch into a larger facility and enhanced our California workspace to support future operations. Next, we are finalizing plans for a redesign of our Wisconsin branch. On the technology front, we are advancing ASAP-to-PSAP and Intrado digital dispatching, which help expedite emergency response.

Our strategic partnership with BluePoint Alert Solutions also enables a fully integrated emergency response system that delivers critical notifications to first responders and building occupants in seconds.

What is your company’s vision, and what are your goals for the security industry?

SM: Our vision is built on continuous improvement and partnership. For nearly six decades, we have supported alarm dealers with innovative monitoring, responsive service and a commitment to their long-term success.

Because we control our own automation system, we can collaborate directly with manufacturers and service providers to create smarter, faster and more flexible monitoring solutions. Above all, we remain true to our founding promise to empower dealers rather than compete with them.

What do you think are the biggest opportunities in the security industry right now?

SM: As consolidation continues across the security industry, independent central stations have a strong opportunity to differentiate through personalized service and smarter technology. Emergency24 is leveraging innovation not to reduce costs at the expense of quality, but to enhance operational efficiency and improve the overall customer experience.

While automation continues to expand, we believe people must remain central to every critical alarm response. Technology should strengthen that human connection, not replace it.

What do you enjoy most about being at your company—and in the security industry?

SM: This October marks my seventh year at Emergency24, and I can say with confidence that it is the best organization I have worked for. Our team is made up of smart and dedicated professionals, many of whom have been with the company for decades. That longevity reflects the culture of care and stability that defines Emergency24.

The security industry itself is rewarding because we operate at the intersection of technology and life safety. Every day, we work with people who are passionate about protecting others, and every signal we handle represents an opportunity to make a difference.

What does SIA offer that is most important to you/your company? And what do you most hope to get out of your membership with SIA?

SM: Emergency24 is proud to rejoin SIA to connect, collaborate and share insights with peers across the industry. The networking opportunities have already proven valuable, leading to potential partnerships and collaborative initiatives.

As a family-owned central station with a long history of innovation, we look forward to contributing our perspective and learning from others who share our goal of advancing life safety through reliable and intelligent technology.

The views and opinions expressed in guest posts and/or profiles are those of the authors or sources and do not necessarily reflect the official policy or position of the Security Industry Association.