Video: Top 10 Business KPIs for Security Integrators

By Geoff Kohl, Senior Director of Marketing, Security Industry Association on June 3, 2022 | |
Top 10 Business KPIs for Security Integrators: SIA Integration Insights

Want to improve your security integration business? We’re back with a new video in our SIA Integration Insights series, designed for owners and management and any entrepreneur who is thinking of opening their own security integrator/security dealer/security installing company business. In this video, guest John Nemerofsky, chief operating officer at SAGE Integration, covers the key performance indicators (KPIs) for business operations.

Watch this video to learn some of the key KPIs he watches each month, and subscribe to SIA’s YouTube channel to get more content like this video!

Business Operations KPIs Covered in This Video:

  1. Staff Utilization Rates
  2. Efficiency Rates
  3. Job Closeout Margin/Percentage
  4. Return Trip Percentage
  5. Client Satisfaction Scores
  6. Client Retention Percentage
  7. Service Calls Per Technician
  8. Technician Hours Per Call
  9. Average Miles Traveled Per Call
  10. Response Time Per Call

Join the conversation!

In this new series, we’re looking to share business tips for security integrators. Send an email to gkohl@securityindustry.org with your idea for a topic we should cover!