SPARC Intelligence Report: Best Practices for Working With Integrators
Bridging the Gap: Best Practices for Security Practitionrs to Align Expectations and Delivery With Security Integrators
About the Report
In today’s complex security landscape, commercial and institutional security practitioners increasingly rely on integrators to deliver comprehensive, reliable security solutions; however, a persistent challenge remains: a lack of clear, shared definitions of project success and operational expectations often leads to gaps between what is sold, what is installed and how the system performs. This disconnect can result in costly change orders, operational inefficiencies and frustration for all parties involved. Practitioners should take proactive steps to outline the desired operational outcome and clarify their success criteria to hold integrators accountable through standardized processes and transparent communication. This paper was developed by the Security Industry Association (SIA) Security Practitioners Advancing Real Conversations (SPARC) end-user community and supported by the SIA Voice of Industry (VOI) committee. It shares helpful best practices for security practitioners as they work with integrators.Topics Addressed Include:
- Standardization and playbooks
- Fostering ownership, clarity and flexibility
- Marrying internal and external expertise
- Life-cycle management, proactive maintenance and asset management
- Communication and partnership on customer service
- And more!
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