SIA New Member Profile: Solutions360

New Security Industry Association (SIA) member Solutions360 provides professional services automation software for integration businesses. The company is headquartered in Newmarket, Ontario, Canada, with a U.S.-based office in Mesa, Arizona, and serves technology integrators across the world.

SIA spoke with Brad Malone, chief operations officer at Solutions360, about the company, the security industry and working with SIA.

Tell us the story of your company.

Brad Malone: Solutions360 was founded with a vision to provide technology integrators with a unified business management platform that could streamline operations and drive efficiency. Our journey began over 30 years ago when we recognized a major gap in the industry – integrators were struggling with disconnected systems, redundant data entry and a lack of real-time visibility into their businesses.

We developed Q360, our flagship enterprise resource planning (ERP) software, to address these challenges by offering a single, comprehensive, end-to-end solution that connects every aspect of an integrator’s business, from sales and project management to service and accounting.

Three years ago, we acquired Navigate Management Consulting, a worldwide consulting organization to technology systems integrators. Navigate focuses on improving their clients’ bottom-line results through strategic and business planning, operational excellence and cost reduction through improved efficiencies.

As we evolved, we expanded our expertise into the security industry, recognizing the unique needs of security integrators who manage complex projects, service agreements and compliance requirements. Today, we work closely with security, AV and life safety integrators to help them optimize their operations, improve profitability and scale their businesses with confidence.

What solutions/services does your business offer in the security industry? And what makes your offerings or your company unique?

BM: Solutions360 provides a fully integrated business management platform designed specifically for security integrators. Our Q360 ERP software is a single-source solution that connects every aspect of an integrator’s business, from sales and quoting to project management, service dispatch, inventory control and financials.

What makes Solutions360 unique?

• A True End-to-End ERP – Unlike other software that requires multiple integrations, Q360 is a single, unified system that eliminates data silos, ensuring accuracy and efficiency across all departments.
• Industry-Specific Focus – We understand the complexities of the security industry, including recurring monthly revenue (RMR) tracking, contract management, compliance and service-level agreements – all of which are built directly into our platform.
• Real-Time Business Intelligence – Q360 provides live dashboards and reporting tools, giving integrators full visibility into their operations and profitability at any given moment.
• Process Automation – We help security companies automate workflows, reducing manual data entry and improving operational efficiency.
• Scalability for Growth – Whether a business is small and growing or a large enterprise, Q360 adapts to its needs, helping integrators scale without adding commensurate administrative overhead.

Our deep understanding of security integration businesses – combined with our commitment to helping them increase efficiency and profitability – is what sets Solutions360 apart.

What is something we might not know about your company – or something new you are doing in security?

BM: Solutions360 is advancing its artificial intelligence (AI) strategy to drive smarter decision-making and enhance operational efficiency. This initiative integrates real-time AI-driven insights into service calls, along with advanced data analytics for financial and project forecasting – all seamlessly embedded within Q360. Leveraging leading AI models, Solutions360 is refining processes and delivering more responsive, data-driven solutions.

The strategy also strengthens internal operations with AI-powered enhancements such as code security reviews, quality assurance testing and business process transformation across all segments. Integrating these capabilities into daily workflows, Solutions360 is streamlining operations and positioning itself for a more agile and efficient future.

What is your company’s vision, and what are your goals for the security industry?

BM: At Solutions360, our vision is to be the go-to business management platform for security integrators, empowering them with a single source of truth that drives efficiency, profitability and growth. We believe that security integrators should have the tools they need to scale their businesses without operational bottlenecks, allowing them to focus on delivering top-tier security solutions to their clients.

At the core of our mission, which is “to become our customer’s most valued business partner,” we believe that when security integrators operate more efficiently, the entire industry benefits – leading to better security solutions, higher customer satisfaction and stronger, more profitable businesses.

What do you think are the biggest opportunities in the security industry right now?

BM:

• Expanding RMR Models – Security integrators have a major opportunity to transition from one-time project sales to subscription-based services. Offering managed security services, remote monitoring and predictive maintenance can create stable, high-margin revenue streams while strengthening customer relationships.
• Cloud-Based and AI-Driven Security Solutions – Cloud-hosted video surveillance, access control and AI-enhanced analytics are rapidly growing sectors. Integrators who embrace AI-powered threat detection, facial recognition and behavioral analytics will differentiate themselves and offer higher-value solutions.
• Cybersecurity and Physical Security Convergence – With increasing concerns over cyber threats targeting physical security systems, there is a huge demand for integrators who can offer cybersecurity expertise alongside traditional security solutions. Companies that integrate network security, endpoint protection and compliance management into their service offerings will gain a competitive advantage.
• Smart Buildings and Internet of Things-Integrated Security – The rise of smart cities, smart buildings and IoT-connected security systems presents a growing market for integrators. Businesses are looking for solutions that combine security, automation and building management systems, creating opportunities for integrators who can provide end-to-end smart security solutions.
• Regulatory Compliance and Risk Management Services – Governments and industries are tightening compliance regulations related to data privacy, video surveillance and access control. Security integrators who offer compliance consulting, risk assessments and security policy development can position themselves as trusted advisors rather than just vendors.
• Industry Consolidation and Strategic Partnerships – With more mergers and acquisitions happening, there’s an opportunity for integrators to partner with technology providers, IT firms and security manufacturers to expand their service capabilities. Companies that embrace collaboration and integration with complementary services will be better positioned for long-term success.

At Solutions360, we believe the biggest opportunity lies in helping security integrators scale efficiently through automation, business intelligence and process optimization. Companies that adopt data-driven decision-making, optimize RMR and integrate new technologies seamlessly into their business models will be the ones that thrive.

What are your predictions for the security industry in the short and long term?

BM: For short-term predictions (the next 1-3 years):

• Increased Adoption of Cloud-Based and AI-Driven Security Solutions – Security integrators will see growing demand for cloud-based security systems, AI-driven video analytics and remote monitoring solutions. AI-powered security tools will enhance threat detection, reduce false alarms and improve real-time decision making.
• Growth of RMR Models – More security integrators will shift toward “software-as-a-service” models, offering security solutions through subscription-based services. Managed services, remote monitoring, and predictive maintenance will become key revenue drivers, moving away from traditional one-time project sales.
• Tighter Cybersecurity and Compliance Regulations – As physical security systems become more connected, there will be increased emphasis on cybersecurity and data protection. Regulatory requirements around data privacy, video surveillance, and access control will continue to evolve, requiring integrators to stay ahead of compliance changes.
• Industry Consolidation and Strategic Partnerships – The security industry is seeing a rise in mergers, acquisitions and partnerships as companies look to expand service offerings and technological capabilities. Integrators who leverage automation and business intelligence tools will have a competitive edge in scaling their operations efficiently.

Our long-term predictions (for the next 5-10 years) are:

• The Rise of Smart and Autonomous Security Solutions – AI-driven autonomous surveillance, facial recognition and biometric security will become mainstream. Self-learning security systems will proactively identify and respond to threats without human intervention.
• Deep Integration of Physical Security and Cybersecurity – The line between physical security and cybersecurity will blur, with unified security platforms becoming the standard. Security integrators will need to offer both physical security and IT-driven cybersecurity solutions to remain competitive.
• More Emphasis on Business Intelligence and Predictive Analytics – Security solutions will no longer just react to threats but will also predict and prevent them using AI and big data. Integrators will need to leverage business intelligence tools to optimize security deployments and offer data-driven insights to clients.
• A Fully Service-Based Industry Model – By 2030, the security industry will likely move almost entirely to a service-based model, with most security solutions provided as subscription-based offerings. Customers will prioritize flexibility, remote management and integrated security ecosystems, making operational efficiency more critical than ever.

At Solutions360, we see these shifts as opportunities for security integrators to future-proof their businesses. Our goal is to help integrators transition to RMR models, streamline operations with automation and leverage data-driven decision making to stay ahead of the competition.

What do you enjoy most about being at your company – and in the security industry?

BM: I enjoy working at Solutions360 because we have a “we” environment driven by our mission and values.  They are:

Our mission is to become our customer’s most valued business partner. 

Our values are:

1. We believe in teamwork. We have each other’s backs. We take pride in helping our teammates.
2. We strive for excellence with a sense of urgency.
3. We always ask ourselves, “Is this in the best interest of becoming our customer’s most valued business partner?”
4. We take ownership when we make a mistake or fail to deliver on our commitments, and we fix the root cause of the error, so it won’t happen again.

I also love the collaborative, forward-thinking culture at Solutions360. Every day, I have the privilege to work with dedicated professionals who are passionate about problem solving, innovation and making a tangible impact on our customers’ success. Seeing an integrator transform their business using Q360 ERP and achieve new levels of efficiency and profitability is what drives us.

What excites me about the security industry is that it is constantly evolving, and that’s what makes it so exciting. As technology advances and security challenges become more complex, Solutions360 and Navigate can help integrators adapt, scale and future-proof their businesses.

I appreciate being part of an industry that protects people, businesses and critical infrastructure. Security integrators play a vital role in keeping organizations safe, and we’re proud to support them by providing the tools they need to operate efficiently, manage service contracts and grow recurring revenue models.

At the end of the day, it’s about empowering security integrators to be more successful – and that’s what makes our work both meaningful and rewarding.

What does SIA offer that is most important to you/your company? And what do you most hope to get out of your membership with SIA?

BM: The Security Industry Association plays a crucial role in advancing the security industry, and for Solutions360, its networking, advocacy and educational resources are particularly valuable. As a company that provides ERP solutions tailored to security integrators, we see SIA as a hub for industry collaboration, best practices and emerging trends that help us stay ahead of the evolving needs of our customers.

From SIA membership, we hope to gain:

• Deeper Industry Insights – We want to stay at the forefront of security technology trends, compliance requirements and best practices, ensuring that our ERP solution continues to meet the evolving needs of security integrators.
• Stronger Industry Connections – Building relationships with security integrators, technology providers and industry leaders will help us better understand the challenges businesses face and how we can support their growth.
• Advocacy and Industry Standards – SIA’s role in shaping policies and advocating for security businesses aligns with our mission to help integrators thrive. We want to be part of conversations that impact the industry’s future.
• Opportunities to Educate and Share Knowledge – We hope to contribute our expertise in business management, RMR optimization and operational efficiency to help security integrators streamline their businesses and drive profitability.

Ultimately, we see our SIA membership as a way to both give and gain value – leveraging industry insights to enhance our solutions while helping security integrators build stronger, more scalable businesses.

How does your organization engage with SIA? What are your plans for involvement in the next year?

BM: Solutions360 actively engages with SIA’s resources, industry insights and networking opportunities to stay connected with the evolving needs of security integrators. We leverage SIA’s educational content, advocacy efforts and events to gain a deeper understanding of the challenges facing security businesses and ensure that our Q360 ERP platform continues to align with industry trends and best practices.

Our plans for involvement in the coming year include:

• Attending and Participating in SIA Events – We plan to attend key industry events and conferences where we can connect with security integrators, share best practices and learn about emerging technologies shaping the security industry.
• Leveraging SIA’s Member Resources – We’ll continue to access market research, training materials and industry reports to help us refine our solutions and provide even more value to our customers.
• Building Partnerships With Industry Leaders – We aim to collaborate with other security technology providers and integrators within the SIA network to drive innovation and efficiency in the industry.
• Contributing Thought Leadership – Whether through webinars, panel discussions or industry articles, we hope to share insights on business optimization, RMR growth and operational efficiency to help security integrators thrive.

Our goal is to make the most of our SIA membership by learning from industry leaders, strengthening our network and providing valuable insights to security integrators looking to scale their businesses efficiently.

The views and opinions expressed in guest posts and/or profiles are those of the authors or sources and do not necessarily reflect the official policy or position of the Security Industry Association.