The Power of Apprenticeship: Building a Stronger, More Inclusive Security Industry

As the security industry continues to expand and evolve at the pace of change with new technologies and increased demand for services, the need for well-trained, adaptable and diverse talent has never been more urgent. Apprenticeships offer a powerful solution to this demand – not just by filling the skills gap, but also by transforming how security systems integration companies attract, train and retain talent. These programs are critical for shaping the next generation of security professionals and ensuring long-term success for both service providers and end users alike.

In 2023, the Security Industry Association (SIA) created the Security Systems Technicians (SST) program, the first nationally registered apprenticeship program for security systems technicians and installers. This program was created by a group of technology end users and security integrators to address shortcomings in training, partner relationships and talent development. To put it simply, our industry needed an innovative way to recruit and train new technicians with physical and cybersecurity skills quickly and consistently – and with minimum overhead. This program offers a strategic, scalable solution to meet this need while building a stronger foundation for the industry’s future.

Raising the Bar on Training

One of the biggest advantages of the SST apprenticeship program is the consistency it brings to training. Security systems integration requires a complex combination of technical know-how, project management skills, customer service and regulatory knowledge. Unfortunately, many technicians enter the field through varied and often informal pathways, leading to inconsistent capabilities across organizations.

The SST apprenticeship program helps standardize the training process and offset on-the-job training with structured online learning. This enables all technicians, regardless of prior experience, to receive technical instruction in core areas such as access control, video, cybersecurity awareness and system troubleshooting. This consistency is more than a benefit to the apprentice and sets the entire company up for success. When technicians are confident, well prepared and supported, it improves the quality of service delivered to end users and strengthens trust between integrators and their customers.

Strengthening End-User Relationships

Security is about more than just technology, it’s about building relationships rooted in trust, reliability and expertise. End users rely on systems integrators not only to design and install systems, but also to advise on risk mitigation strategies for network connected devices, maintain complex infrastructure and respond quickly when issues arise.

Apprenticeships create a foundation for these relationships by developing technicians who understand both the technical and interpersonal sides of their work. Apprentices gain real-world experience under the guidance of experienced mentors, learning how to communicate clearly with clients, manage expectations and adapt to on-site challenges.

Opening Doors for Diverse Talent

Another vital function of SST apprenticeship program is the ability to broaden the talent pipeline. By design, this program is accessible to individuals across the United States who may not have a traditional academic background or college degree but have the interest and capability to thrive in the industry. This includes young people straight out of high school, veterans transitioning into civilian careers and individuals looking to pivot into a new field.

Welcoming nontraditional candidates into the security industry brings new energy and diverse perspectives that reflect the communities we serve. An inclusive workforce fosters innovation, helps companies better understand and respond to client needs and creates a stronger sense of representation in the industry.

A Shared Responsibility – and Opportunity

The responsibility of building a strong apprenticeship culture doesn’t fall on any one organization. It’s a collective effort. Security integrators, end users, industry associations, manufacturers and industry partners all have a role to play in supporting knowledge and skill development, funding and promoting apprenticeship opportunities.

As the SST apprenticeship program continues to gain traction, it will help fill the growing gap left by retiring technicians and usher in a new generation of talent that is well equipped to meet the needs of a rapidly changing industry. It will also help to break down barriers to entry while helping companies build a more inclusive, representative and forward-thinking workforce.

Apprenticeships are more than a workforce solution – they are a long-term investment in the people, partnerships, and progress that will shape the future of the security industry.

If you are interested in participating in the SST apprenticeship program contact Dr. Elli Reges, director of learning and development or visit the program page for more information.