SIA New Member Profile: NJB Protection

New Security Industry Association (SIA) member NJB Protection is a full-service, licensed and insured security solutions firm. The company is headquartered in Yonkers, New York, and serves clients across the United States.

SIA spoke with Michael Maiolo, CEO and co-founder of NJB Protection, about the company, the security industry and working with SIA.

Tell us the story of your company.

Michael Maiolo: I grew up in my family’s local security guarding company, wearing every hat imaginable: scheduler, recruiter, account manager and occasionally the officer covering the midnight shift when someone called out. That experience gave me a deep respect for the people who actually do the work in this industry, and a front-row seat to its biggest flaw.

Small, service-driven companies were losing to massive nationals—not because of worse service, but because the industry had become a race to the bottom on price. Enterprise buyers had no real alternative. So in 2019, we founded NJB Protection to give them one: a national platform built on the best local security companies in America, delivering enterprise coverage without sacrificing service. The response validated everything we believed. We are now one of the fastest-growing security companies in the country, headquartered in Yonkers, New York.

What solutions/services does your business offer in the security industry? And what makes your offerings/company unique?

MM: We deliver fully managed enterprise security programs: guard services, mobile patrol, alarm response, electronic security and hybrid programs combining all three. We work exclusively with enterprise clients managing multiple locations across the country.

The differentiator is accountability at scale. We can get a licensed officer to any address in the continental U.S. in under 90 minutes. We are the exclusive national alarm response partner for the country’s largest monitoring providers. And we are the recognized industry leader in hybrid security, integrating people, technology and remote monitoring into a single managed program where one party owns the outcome.

What is something we might not know about your company?

MM: We built our own proprietary patrol platform from the ground up. After years of evaluating every meaningful tool in the market, we built exactly what we needed ourselves. It powers real-time patrol reporting, ticketing and client visibility across our entire network. We are also actively piloting drone-assisted patrol to extend response capability in ways that were not operationally viable just a few years ago. We do not see technology replacing officers—we see it making them significantly more effective.

What is your company’s vision?

MM: To prove that enterprise security does not have to be a commodity. The industry spent decades in a race to the bottom. We built NJB to reverse that, and to keep raising the ceiling on what accountability, transparency and technology-enabled delivery can look like at national scale.

What do you think are the biggest opportunities in the security industry right now?

MM: Hybrid security is still massively undersold. Most enterprise clients are buying people and technology from separate vendors with no shared accountability. The managed program model, one partner, one standard, one outcome, is where the market is heading, and it is still early.

The bigger cultural shift is helping clients buy outcomes instead of inputs. Most requests for proposal (RFPs) are still written around guard counts and hourly rates. When a client is willing to ask what they are actually trying to achieve, the results and the economics change dramatically.

What are your predictions for the industry?

MM: Short term: the gap between technology-forward operators and traditional guard companies accelerates. Clients will migrate toward managed models faster than the industry expects.

Long term: physical security will look less like labor staffing and more like infrastructure management, a blend of human and automated response under unified platforms. The companies that figure out how to manage that combination at scale will define the category.

What are the biggest challenges facing your company and/or others in the security industry?

MM: The RFP process limits buyers more than it helps them. Most are designed around replicating what was done before, not solving what needs to be solved. Getting upstream of that conversation, before the RFP is written, is where the real work happens.

What do you enjoy most about being at your company—and in the security industry?

MM: Honestly, it comes back to the small businesses we work with. I lived that experience firsthand, sitting on the other side as a service-driven company losing contracts not because we were not good, but because we were selling to the wrong market. The big nationals had the enterprise relationships locked up, and smaller operators had no path in.

NJB changes that. We give great local security companies access to something they could never reach on their own, and we give enterprise buyers a choice they have not had in a long time. They no longer have to sacrifice service for scale. Watching that dynamic play out on both sides is what makes this work meaningful.

What does SIA membership mean to you?

MM: SIA is where the industry’s thinking happens before it becomes practice. We want to be part of that conversation, on hybrid security, artificial intelligence in physical operations and alarm response standards, and to build relationships with the people shaping where this industry goes next. We have a perspective worth contributing, and SIA is the right place to do it.

The views and opinions expressed in guest posts and/or profiles are those of the authors or sources and do not necessarily reflect the official policy or position of the Security Industry Association.