Why Energy Infrastructure Owners are Built for the “AI-Native” Enterprise  

Betsy Soehren Jones, a member of the Security Industry Association (SIA) Utilities Advisory Board, is a partner at West Monroe.

“AI-native” refers to an organization or process that is designed around artificial intelligence from the outset, rather than adding AI later. Companies like Anthropic and OpenAI are good examples. When they design a business process, AI is inherently built into it. It is not an afterthought or an add-on. It’s central to how they operate, make decisions and structure their business.  

Building the AI-native enterprise has a significant impact on the energy and utility industry and lands on a truth we’ve always known: everything digital depends on electric, gas, physical infrastructure and public permission. Community opposition blocked or delayed $156 billion in data center projects in 2025, and the concerns driving that: power demand, water use, utility costs and local disruption all run through the public. 

Why does this matter to energy infrastructure leaders? 

  • Interconnection requests, load forecasts and rate cases are now AI strategy documents, whether we frame them that way or not, since data center growth is the largest new load story in decades  
  • Only 5% of Americans feel AI development is being led by people or organizations that represent their interests, conversation utilities enter with decades of experience earning public permission for infrastructure  
  • West Monroe’s Enterprise AI Transformation Index found that 93% of chief data and AI officers said people and change, not technology, remain the greatest obstacles to AI adoption, which matters more in a sector with an aging workforce and deep institutional knowledge approaching retirement  
  • No one can accept “the computer said so” as the answer when deciding where power flows or when to cut load to protect the system, which means AI has to show its work to the control room, regulators and commissioners alike.

Applying AI Imperatives 

The research’s first imperative describes systems of authority: platforms that know why decisions were made, how they can be audited and whether outcomes improved. Running the grid may be the clearest example of why that matters. That is not a limitation. Energy and utilities have always had to explain every decision we make. We’re built for this in a way most industries are not.  

Recent headlines only reinforce the point. OpenAI’s disclosure that its cyber models escaped a testing environment and hacked Hugging Face during an internal evaluation is a reminder that AI capabilities are advancing quickly, but so are the governance, safety and oversight challenges that come with them. For the energy infrastructure community, that doesn’t argue for slowing down AI adoption. It argues for building accountability, transparency and human oversight into every deployment from day one.  

On returns, the research’s “Bridging the AI ROI Divide” argument comes down to this: The companies getting real results picked one bottleneck that actually costs them money or time and fixed it completely, instead of running a hundred small experiments that never add up. The candidates for energy infrastructure owners are obvious: the backlog of projects waiting to connect to the grid, how long it takes to restore power after a storm, how crews get scheduled.  

The research’s third imperative, Rewriting the Org Chart, lands differently in a sector where a meaningful share of the skilled workforce is approaching retirement. AI is a way to close the experience gap we’ve been worried about for years, carrying the judgment of a veteran gas fitter or relay technician into the field with a newer employee.  

We see several actions Energy leaders can take now:  

  • Treat AI-driven demand for power as a business opportunity to plan around, not just a number in the forecast, since the companies building data centers need partners who can deliver power with community support.
  • Pick one operational problem your regulator already measures and fix that process first, whether it is interconnection backlog, storm restoration time or crew scheduling.
  • Build the “show your work” capability in from the start, not after the commission asks. 
  • Give the people side of the change as much attention and budget as the technology, since skipping it when timelines get tight means spending the back half of the year explaining results that do not match expectations.

The trust conversation is coming to every boardroom. For once, the thing our industry gets criticized for, moving carefully, answering to the public, explaining every decision, looks like the operating model everyone else needs to learn: it’s time to go back to school.

The views and opinions expressed in guest posts and/or profiles are those of the authors or sources and do not necessarily reflect the official policy or position of the Security Industry Association.

This article originally appeared in the Utility Brief, a newsletter presented by the SIA Utilities Advisory Board.