ESG Virtual Symposium

What It Looks Like in the Building: AI, Occupants and Oversight

This discussion moves from products to practice. An end user walks through a real deployment—what was installed, what it was meant to solve and what surfaced once employees and visitors were in the loop. Joined by an expert in AI for security operations, the session examines the social and governance questions that follow deployment: privacy, data ownership and how automated decisions get reviewed.

Andrew Campagnola is a trusted voice in access control and security technology, with hands-on experience across the entire ecosystem—end user, integrator, consultant and manufacturer. His background spans engineering, sales, operations and product management, giving him a rare cross-functional view of how security solutions are built, deployed and adopted.

As director of product management at Kastle Systems, Campagnola brings a practical and strategic perspective on the evolution of managed security. He contributes actively to the industry through panels, publications and community engagement, with a focus on driving interoperability and modernization across the physical security landscape.

Campagnola has spoken at events including ISC West, ISC East and the Access Control Summit and has authored articles on the future of access control in commercial real estate. His broad background enables him to speak fluently to both technical and business audiences and help bridge the gap between legacy infrastructure and modern expectations.

Casper Eloff is an executive leader, C-suite and board level advisor in corporate and global security, cyber and risk management, crisis and business continuity with state, national and international recognition, including from Marquise Who’s Who.

Eloff is a Certified Security Management Professional (CSMP) with over 26 years of distinguished experience leading global security programs for Fortune-level organizations in mining, metals, oil and gas, technology, electronics, construction and infrastructure. A trusted advisor to CEOs, senior leadership teams and boards of directors, Eloff excels at establishing and transforming security departments from the ground up while converging physical security, cybersecurity and operational resilience.

Don Morrow is the founder and CEO of HighlandTech, an artificial intelligence (AI) automation agency that builds domain-specific AI Agents designed to function as outcome-driven digital workers. HighlandTech focuses on vertical AI solutions that eliminate operational friction and deliver measurable return on investment for businesses.

Morrow is also the creator of Electra, an agent operating system and emerging agent marketplace. Electra’s first vertical agent is a customer success agent purpose-built for physical security integrators, designed to automate high-friction workflows and improve service outcomes across the customer life cycle.

With over a decade of experience in enterprise and cloud sales leadership at Honeywell and Brivo, Morrow brings a practical, operator-first approach to AI adoption. He is a board advisor for security technology and AI at LifeSafetyAlliance.org and hosts the podcast AI PHYSEC TODAY, where he explores how AI is reshaping the physical security industry.

Morrow holds an MBA from Florida Atlantic University and a certification in AI from MIT Professional Education. His work centers on building AI Agents that combine domain expertise, outcome alignment and real-world execution.