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The Sharing Economy: Why Integrators and Manufacturers Must Work Together to Improve Customer Care

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For the past 30 years, a core set of assumptions has remained the same in the security industry, despite the fact that customer expectations, economic realities, technological complexities and the availability of skillful technicians have changed. The unchanged assumptions are that integrators “manage” and “control” the relationship with end users; manufacturers don’t have any direct…

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